Amazon is an example of a company that has remained pivotal throughout the years. Starting based on the love of books and expanding into the warehousing and third-party seller industry thanks to our love of the internet and material goods. What Amazon seems to have been unsuccessful at is ensuring they are able to meet the needs of their employees. There have been many whispers throughout the past few years of poor working conditions, and even unlawful practices to ensure the company is able to meet the demand of customers. Even the recent departure of Jeff Bezos has a few wondering why and even if it's connected to the whispers of management within the company. Now, I am not privy to what really goes on within the company but what I do know is that there can be truth to these accusations based on the demand; especially since the pandemic has resulted in a huge profit for the company,
So, what can a CEO of a smaller company learn from this situation? What can employees learn from this situation?
Well, all CEOs regardless of the size of their organization must understand that their employees are the reason why their business is successful. They are the true machine that is fulfilling the work processes. Although, the new workforce may rely more on technology the human factor will always be the #1 contender when it comes to trying to meet the unpredictable demand of human wants, desires, and needs. It is essential to a company’s success to ensure that employees are fairly compensated, included and considered in all strategic decisions, providing opportunities to grow with a company, and provided safe working conditions. No one in authority should be quick to dismiss issues presented by employees without an independent investigation. It is important for businesses to implement a new form of HR, which focuses on being a liaison between a company and employees to ensure compliance, corporate responsibility, and inclusion in strategic decisions.
As for employees, this is a learning lesson on the importance of taking a stand and demanding change within your company. If illegal and unethical practices are occurring then speak up and take action. Even legal action if necessary.
Overall, these issues are definitely relative to the demand for workers through all industries. This demand results in a stressed workforce that is forced to meet the company’s needs. Even with the implementation of technological innovations, the human factor must be available to fulfill new skills. In order for this to happen companies need to focus on hiring, and training employees for the next industrial wave. Focusing only on the current skills will not ensure success for the future if no investments are made to ensure the adaptability of an organization. Research has shown that effective training contributes to employee loyalty, retention, and increased productivity for an organization. Not to mention, retaining talent means retaining your investment (i.e. intellectual property). So, the key is to higher smarter and train for the future!💡
Chen, M. (2014). The effect of training on employee retention. In 2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14), pp. 356-359. Retrieved from https://dx.doi.org/10.2991/gecss-14.2014.90
Hassan, W., Razi, A., Qamar, R., Jaffir, R., & Suhail, S. (2013). The effect of training on employee retention. Global Journal of Management and Business Research. Retrieved from https://journalofbusiness.org/index.php/GJMBR/article/view/969